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Connecting with your customers    Back

The Open University Course Type: Short courses (CPD) Start Date: Any time
Fees/total cost: EUR 398.07 (GBP 295.00)


Why is connecting with customers so important for you and your organisation? This course aims to address this question by presenting a number of ideas about how to create value for customers with a number of key objectives in mind:

  • increasing the relevance of current products and services to the market
  • better profit margins
  • increasing speed to market
  • reducing the risk of failed innovation
  • improving agility of organisations to exploit potential opportunities and respond to early warnings of threats
  • greater customer and employee satisfaction
  • competitive advantage
  • more efficient working
  • more engaged employees
  • greater brand awareness

Short courses (CPD) - Full time

Start date:
Any time
Teaching method:
Distance Learning
Standard applicant fee:
EUR 398.07 (GBP 295.00)
Tuition fees

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Last update: 13/09/2017